Service & Parts

Combi's customer service and support staff is always happy to answer any questions you may have about our packaging solutions. You can contact us via phone or email. Our packing systems electrical and mechanical engineers, as well as regional sales managers and customer service representatives, work closely with you to create a seamless transition from the point of sale to the design and maintence of your packing system.

Technical Service

Hours: 7:30 am to 4:00 pm EST
Toll-Free: (866) 472-5236 or (800) 521-9072
After Hours M-F: 4:00 pm to 11:00 pm EST
After Hours Weekends: 8:00 am to 11:00 pm EST weekends
Phone: (330) 327-5667
Fax: (330) 456-4403
Contact the Service Department Online

Parts Sales

Hours: 7:30 am to 4:30 pm EST
Toll-Free: (866) 426-9470 or (800) 521-9072
Fax: (330) 456-4403
Contact the Parts Department Online

Set Up Procedures

Install and Start Up Procedures

For optimum performance and safety, all operators of Combi equipment should be fully trained to safely operate machines at maximum efficiency,... Read more

Maintenance Agreement

Maintenance Agreements

We know you live with daily challenges like production schedules, delivery time lines and budget constraints. Combi Packaging Systems... Read more

Machine Upgrade And Rebuild Program

Machine Upgrade and Rebuild Program

On a Limited Budget? Extend the Useful Life of Your Combi Equipment If you are on a budget but would like to see increased productivity, extended... Read more

Remote Access

Remote Access Maintenance

Reduce Expensive In-Field Service Calls* No one knows the high cost of a down machine more than you. With our improved ability to respond to... Read more

Combi Training

Technical Training

Protect your investment with professional training by Combi qualified, factory trained technicians. Our free, day and one half technical class... Read more

Extended Warranty

Extended Warranty

Combi's extended warranty program is available with new machine purchase or for existing machines currently within the original warranty... Read more

3M-Matic case sealer parts, Piezas para Selladora de Cajas 3M-Matic

Replacement parts for 3M™ Packaging Equipment

Engineered for rugged duty with steel construction and epoxy powder painted surfaces, 3M-Matic™ Case Sealers still have... Read more

FAQ

Frequently Asked Questions

Q: Does Combi offer financing? A: Yes, Combi can suggest financing companies experienced in leasing packaging equipment. We also offer a rent to own... Read more

"This is good stuff (set up guide), can't thank you enough for what you have done."

– Jim R, Amazon Fulfillment

"I just wanted to take a moment to tell you THANK YOU for the superior tech support you continually provide me! It's a real pleasure to work with vendors that have the precision and professionalism that you do."

– James M, Crown Packaging

"Your service was outstanding and our first week with the unit has yielded excellent results. Thank you for your thoroughness and concern for our facility and the work in which we are involved."

– William B, Deseret Dairy Products

"A quick note of thanks from a pleased Plant Manager in Ontario. This message is in thanks to you for your professionalism during the install and training phases this last July and August of 2011 (four horizontal loaders)."

– Paul K, Pactiv/Dopaco

"Thank you for the excellent site support visit"

– Curt B, Kraft Heinz

"I appreciated Rob’s time resolving our problem with conveyors. We received very positive feedback from crafts people re: training."

– Greg W, 3M Knoxville

"The Combi machines are running great. Can you send me a CAD drawing of a 3 person Combi for my records?"

– Carl , Armour-Eckrich Meats LLC

"I just wanted to write again to tell you how impressed I was with Dave and Nick. They were on time and completely focused on what needed to get done. Your willingness to get your folks in over shutdown saved us a lot of time and money. I appreciate this greatly."

– Richard R, Life Technologies

"Your training and the quick troubleshooting skills your tech provided to our production associates was outstanding. His professionalism, courtesy and overall knowledge truly puts him in an elite class."

– Paul C, Effem

"Thank you for your assistance this past week. We found out there was a bad connection at the red relay. Once the connection was corrected the relay activated and everthing turned on. Again thanks a lot for aiding me in loading the software and helping us get running.

– Roger S, Winston Brands Incorporated

"I checked the two settings you suggested on my case erector and it is running perfectly. You have wonderful customer service!"

– Ben, Radco

"Like most, I never call an equipment supplier just to say “all is well”, but the entire Combi team has been a pleasure to work with, and the equipment is running great."

– Jeff S, TVS

"Thank you for your great customer service"

– Breen M, The M. Conley Company

I work with a lot of vendors and you are always my favorite! Sincerely appreciate the extra efforts you give on rush orders.

"I just wanted to take a minute and compliment Ray for his recent efforts on our behalf. Start up at each location was a struggle as our clients were not prepared when Ray arrived. He conducted himself professionally under adverse conditions and all who interfaced with him were very complimentary about the new machines and Ray"

– Bill H., Grafcor Packaging

Request a Free Machine Quote Now

6299 Dressler Rd NW
North Canton, OH USA 44720
P: 800.521.9072 or 330.456.9333
F: 330.456.4644

Copyright 2019 Combi Packaging, LLC. All rights reserved.